Return policy

Returns & Exchanges

We want you to be 100% happy with your purchase from Joly Kid! If for any reason you’re not, we’re here to help.

We have a 14‑day return policy, which means you have 14 days from the day you receive your order to request a return.

To be eligible, the item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase handy.

How to start a return?

-Contact us at jolykids75@gmail.com with your order number and details about the item you’d like to return.

-Our friendly team will guide you through the process and provide the return address.

-Once we receive and inspect your item, we’ll confirm and issue your refund or exchange.

We aim to make returns as easy as possible because your trust and satisfaction mean everything to us!